CANADA & USA FLAT FEE SHIPPING
At checkout you may be presented with a flat shipping rate that was generated for your individual order. Your order will be shipped out promptly, typically with a signature required for delivery, so that we can ensure a more secure delivery.
At checkout you may be presented with a variety of shipping rates that are generated for your individual order. How your order is shipped, with which carrier, and at what level of expense; is up to you, the customer.
We do ship internationally. If a shipping rate is not generated for your order, or you think the rate is in error (ie: too expensive), please contact us at [email protected] and we will be happy to assist you.
Please allow at least 2 business days for your order to be processed.
We do not process orders on Canadian statutory holidays or Nova Scotia provincial holidays, so that our employees can spend time with their families.
When/if we have a large volume of orders, it may take longer than usual for us to process your order and send tracking information. We do try to get it out the door as fast as possible. Thank you for your understanding.
If there is a problem with your order, please refer to our Refund Policy.
If your package was lost in transit. We will promptly file a claim with the courier, and send out a replacement right away.
Carrier claims can take up to ten (10) business days to complete.